Clik here to view.
Why “Mobile” Isn’t a Channel
While many vendors in the customer engagements industry look at mobile as a communications channel for customers, most consumers do not. A convincing and appealing mobile customer experience must...
View ArticleClik here to view.
Disposable Apps and Their Place in Your Mobile Customer Care Strategy
When thinking of mobile customer care, most people tend to think of mobile apps. Mobile native apps are indeed a great way to expose pretty much all channels available on a smartphone (see my recent...
View ArticleWhy “Mobile” Isn’t a Channel
While many vendors in the customer engagements industry look at mobile as a communications channel for customers, most consumers do not. A convincing and appealing mobile customer experience must...
View ArticleClik here to view.
Disposable Apps and Their Place in Your Mobile Customer Care Strategy
When thinking of mobile customer care, most people tend to think of mobile apps. Mobile native apps are indeed a great way to expose pretty much all channels available on a smartphone (see my recent...
View Article